FAQ | ADVANCE RIKO,Inc.

FAQ

We answer the question which we have been asked frequently on our homepage.

Please refer to FAQ.
If there is not your question and the answer in FAQ, please contact us from the inquiry form.

FAQ List

Where should I send a product that requires repair?

For products that you would like ADVANCE RIKO to repair, please send them to our headquarters.
Please send products for repair to the CS department representative, Ikonobe-cho 4388, Tsuzuki-ku, Yokohama, Kanagawa, 224-0053 JAPAN

Where are your sales offices located?

We have sales offices in Yokohama, Kanagawa, and in Osaka.
Head office sales department Tel. +81-45-931-2285
Osaka sales office Tel. +81-6-6192-8377

Where are dealers located that carry your products?

Please check the external links on our website. Direct sales are also possible.

I would like to consult with you about matters of a technical nature. Who should I contact?

Our headquarters has an analysis room. If the equipment is located there, you may observe it.

I would like to consult with you about matters of a technical nature. Who should I contact?

Our Headoffice has a development department. Please contact them.
Head office Tel. +81-45-931-2285

Our company would like to work on collaborative development with ADVANCE RIKO. Who should I contact?

Our Headoffice has a development department. Please contact them.
Head office Tel. +81-45-931-2285

I would like to perform some contract analysis. Can you handle this?

Contract analysis can be handled depending on the equipment model.
Please contact us.

Can you handle custom made products?

Yes we can. Our website has a section about customization.
Please check there.

Do you have furnaces other than lamp heating types?

We have furnaces capable of supporting high-frequency induction heating, resistance furnaces, carbon furnaces, and mesh furnaces, and a track record of deliveries.

Can your products be made compatible with glove compartments and constant-temperature chambers?

Yes they can. We can provide total solutions.

I want to inquire about a consumable but I don’t know what it’s called.

There is a MFG field on the silver sticker attached to the back or side of the equipment. This is the manufacturing number. Check this and contact us.

The person in charge of the equipment has been changed and doesn’t understand how to use the equipment.

There is a MFG field on the silver sticker attached to the back or side of the equipment. This is the manufacturing number. Check this and contact us.